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Did you know you can access your 2021 Win/Loss Statement in seconds through the Yaamava’ App or by logging in to My Club Serrano? Download your statement today!

App Quick Tip: Locate your statement on the App by logging in and tapping the “Support” icon on the home screen’s menu carousel.

How We Collect Information

We may collect personal information from various sources, including:

When you voluntarily provide it to us

When you sign up and create an account

When you register and enroll for a Club Serrano card

When you sign up to receive emails, special promotions, offers, event information, the Yaamava' Resort &

Casino Newsletter, or other communications (e.g., social media sites)

When you play games on our websites or mobile apps

From third parties for our business purposes

When you make purchases

When you communicate with us

When you submit a request for a Win/Loss Form

When you submit a request for an IRS Form W-2G or Form 1099

When you consent to receive text messages, we collect your mobile telephone number, in order to send you the text messages; you will also have the option to stop receiving text messages

When you contact us offline or submit information to us offline

When you apply for a job with us

When you use our Kiosks

When you provide it through our websites

When you provide it through our mobile apps

Directly from you, at your direction, or with your consent

In connection with your use of the Services (e.g., via our websites and devices you connect to the Services) 

From our service providers, partners, and third parties,  such as those discussed in the “How We Use Your Information” and “How We Share Your Information” sections below

From other platforms that you may use to engage with us

Automatically, from devices that you use to connect to our website and app

In public areas, through our use of safety and security technologies that we may use when you visit our locations

From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties, including to perform obligations required under applicable law.  We may also use such third-party information to confirm contact information or to better understand your interests by associating demographic information with the information you have provided.

What Happens If You Do Not Provide Your Personal Information To Us?

If you do not provide personal information that we request or require in connection with our Services or our business functions and activities, we may not be able to provide our Services to you or be able to respond to an inquiry or a complaint or be able to assist you in other ways.  For example, we also may not be able to provide you with information about products and services that you may want.

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